* Ear cleaning is done with an ear cleaning solution dabbed on a cotton pad and used to remove as much dirt as possible from the ear without going into the ear canal too deep. If the dog has signs of possible ear infection, the service will not be performed and you will be notified as to the severity of the condition and what the options may be for your dog.

** We only offer external expression which is done by gently squeezing the anal gland sacks to remove as much of the fluids as possible without hurting your dog. If we notice that the sacks are too impacted, or your dog is in pain or shows aggression, this service will not be performed and we will refer you to your vets office for this task. Unfortunately this service is only done during the bath and is not available as a stand alone service, so if its not performed, we may still do the rest of the service you requested.

*** Dematting hair is a time consuming and painful process (when done for too long) and may result in your dog’s skin being extremely irritated, and in some cases can lead to overscrathing, and even blood. Therefore in order to keep your dogs safety and comfort in mind, we will only dematt areas that are not heavily affected. If the matting is too severe or it would result in too much time brushing (which will hurt the dog) we will Spot Shave or Completely shave your dog depending on severity.

**** Spot shaving is recommended when a dog’s excessive hair near the reproductive organs or anal area results in urine or fecal matter accumulation. Spot shaving Can result in irritable skin, red spots, or even shave burn. Therefore it is only recommended to do if your dog is really affected by the previously mentioned conditions. Once we meet your dog and examine those areas, we can talk you through the available options for your dog.

If we are not able to perform certain parts of the service (nails, ears, etc.) The final price does not change from the original price agreement. We do not discount items individually. This also applies if you choose or tell us not to do certain things. For example “ My dog has skin allergies, so do not spray perfume” This request will be honored, but that does not change the price.

Finally, any and all services are limited to your dog’s behavior and/or health. If your dog is in severe pain, we will skip whichever part of the process that may be affecting him/her. If your dog is aggressive for something specific ( tries to bite when we try to do the nails) we will skip that service. If your dog is very aggressive , we will not perform any services and you will be referred to a vet. If we have already done any services (bath is done but haircut was not) you will be charged for the services rendered. If we have scheduled the appointment and arrived at your home but we were unable to perform any services, there is still a $75 fee for the appointment slot and drive. This charge may be waived if we are still providing services for a second dog. We will ask many questions in order to get the haircut as close as possible to what your expectations are, if there is anything you would like us to fix, you must let us know when we bring your dog back to you, this will be the only time we will be able to address your concerns and we will try our best to make sure you like the haircut before we leave for our next appointment. If we have left your house, we will not come back to fix anything free of charge. If you are dissatisfied with the haircut after the fact, we do not offer refunds , if you chose to give us a second chance but we are unable to give you the results you are looking for, we will no longer provide services to your pet, because we believe every groomer has their own style and sometimes it’s not a matter of whether or not we are good at particular haircuts, but more along the lines of what the customer deems to be a good looking haircut based on their personal opinion, so we will suggest you try another company/groomer.

Services are due to be paid immediately once we are finished with the groom. We do not offer later payments, payment breakdowns, or discounts that were not agreed upon before the service was scheduled.